FAQs

How do I freeze the shares of a particular company in order to attend the General Assembly?
Custodians, managing the shareholder’s securities account, are responsible for freezing them upon the owner’s request for the purpose of attending the General Assembly.
Can I request a statement of securities balances for a family member (husband, wife, non-minor children)?
According to the instructions of the regulatory authority, a client can receive a printed statement of his own securities` transactions upon his request or under a power of attorney stating that.
How do I sell my shares?
Transactions (either sales or purchases) are carried out through licensed brokerage firms.
How do I create a new unified code to start investing in the stock exchange?

There are several requirements in order to create the unified code:

  • In case there are no other similar names to that of the client on the Egyptian Exchange database, a new unified code is created for him through either of the following:
  • MCDR (Customer Service Department - Coding Section).
  • Brokerage firms.
  • In case the client's name is similar to another client on the database of the Egyptian Exchange but he has no securities balances, the code is created through:
  • Brokerage firms.
  • If the same client already has a code, but his data is outdated and different from the current data, and this old code has securities balances,the new code is created through:

Custodians.

What if my shares are frozen against sale in favor of a brokerage firm and I want torelease them?
The stock release (unfreeze) can only be conducted by the brokerage firm that implemented the freeze.
Can I print a statement of securities balances for a legal Entity(company, institution, authority... etc.)?
This can be done by a request from the representative of the legal person, whose name is indicated in the commercial registry, or by means of a power of attorney, stating this procedure, or an authorization accompanied by a valid bank signature. The authorization or power of attorney shall be accompanied by a recent copy of the commercial registry (not exceeding 3 months) of the company or the establishment decision for this entity and a copy of the tax card.
I own physical shares and need to amend the name on them because it is different from the national ID, or to amend the shares themselves, in order to deposit them in the central depository?
This is done through the issuing company of these shares.
I wish to pay my ownership fees with custodians.
The client's ownership fees are paid directly to his custodian
How do I authorize a brokerage firm or change to another company to deal on my account with the custodian?
This is done by submitting a request to the client’s custodian after signing a contract with the other company.
Can a client know the securities balances of another client, orwhether or not this client has any securities balances?
According to the instructions of the regulatory authorities and the internal regulations of the company, the balances of clients are not to be disclosed except to the client himself or with respect to a legal document that gives the other person the right to view the balances of the other clients; taking into account the confidentiality of the client’s accounts.
How to conduct any transaction on the account of any client under a power of attorney?
  • In case any transaction is conducted with a power of attorney, there are certain conditions:
  • Presence of the person entrusted to him with the original power of attorney.
  • The power of attorney should clearly stipulate dealing on the client's account in securities.
  • In case the power of attorney is from outside the country, it must be validated by one of the Ministry of Foreign Affairs’ certification offices, or the original power of attorney must be kept in the notary office.
Can the issuing company conduct any of the following for its clients, whether to issue (a statement of securities balances, a statement of trading activity, a statement of taxes on coupons, or a statement of capital gains, ... etc.)?
According to the instructions of the regulatory authorities and the internal regulations of the company, issuing companies are not entitled to deal on the accounts of their clients unless there is a legal document from the client himself for this entity under a power of attorney that permits the procedure, in case the client is (an ordinary person), or the power of attorney or authorization to validate a signature from a bank for a person of legal authorization (company, authority, ..., etc.).
Can I issue an internal power of attorney in MCDR for an individual to deal on my account?
There is nothing within the company's internal procedures that allows this.
Can I waive my shares to anyone?
Listed securities are only traded through licensed brokerage firms, in accordance with the procedures followed by the stock exchange.
What are the procedures followed for distributing the inheritance of securities balances of a deceased client?
If aclient, owning securities balances, dies, his heirs should come by themselves or authorize someone with a power of attorney to carry out the procedure. He should present the original notification of inheritance of the deceased, the death certificate, ID of the deceased, and the ID of the heirs, in order to obtain a statement of balances. He can then transfer it to the legal department to submit a request to distribute the client’s inheritance.
I have securities balances on an old unified code, and the name they are registeredunder is a triple name according to an old ID. Upon renewal of the national ID, the name registeredchanged to a quadruple name, what should I do?
  • The client goes to his custodian, so that the custodian addresses the Egyptian Exchange (Coding Department) to amend the client's data on the stock exchange's database according to the current national ID number.
  • After the modification is complete, the client can dispose of his shares by selling,buyingorcollecting dividends.
I purchased securities for the first time, and when I extracted a statement of my securities balances from MCDR, I did not find any balance?
In this case, the customer should contact MCDR customer service to discuss the problem
I have more than one custodian and I want to transfer my shares to a specific one. What should I do?

The following steps must be followed in order to transfer the balances to a custodian:-

  • Sign a contract with the custodian to whom the client wishes to transfer the balances, with a letter of approval accepting the transfer from the new custodian.
  • The client submits the transfer request and the approval letter to the custodian from whom he wants to transfer the shares.
Is it possible to pledge my securities deposited at MCDR?
The owner of the securities has the right to pledge them by signing a pledge contract with the pledgor, provided that this contract defines the rights and obligations of each of the two parties, and the pledge is registered in the records of MCDR.
Is it possible that the clientcan deposit his shares directlyinMCDR?
The client cannot deposit directly in MCDR. This is fulfilled through a custodian.
What are the procedures for keeping shares in MCDR?
The client chooses the custodian and signs a contract with him. This contract clarifies the rights and obligations of each of them towards the other. The custodian then opens a securities account for the client and receives the securities to be deposited in the central depository. MCDRreviews the received securities and finalizes the depository procedures. After accepting the securitiesMCDR adds the quantity to the custodian’s account, who in turn adds it to his client’s account.
How to issuea statement of an account?

This is done through the client’s custodian or the customer service department in MCDR’s Headquarters:

  • 70 Al-Gomhoria Street – Ramsis, Cairo
  • 117 El Thawra Street - Heliopolis
  • 88 El Horreya Road – Alexandria
How to issueatransaction statement that shows the details of buying and selling operations?

This is done throughthe Customer Service department either in MCDR’s Headquarters:

  • 70 Al-Gomhoria Street – Ramsis, Cairo
  • 117 El Thawra Street - Heliopolis
  • 88 El Horreya Road – Alexandria
Who has the right to view the client's portfolio in MCDR?
  • The client himself.
  • The agent under a general or special official power of attorney stating this procedure.
What are the different ways of receiving dividends?
  • Cash payments to the client or his agent from MCDR’s exchange outlets.
  • Transfer to the client’s bank account.
  • A bank check in the client’s name, to be paid only to the first beneficiary.
  • An ATM card designated for disbursing dividends.
  • Dividends to companies licensed for margin trading, if the contract with the client includes this from securities purchased through this mechanism.
  • Dividends to the competent custodian if the contract with the client includes this.
What are the required documents for receiving the dividends of a specific security?

In the case of self-disbursement, the following documents are required:

  • Personal ID corresponding to thedata in theclient’s unified code.
  • In the event that the client does not attend in person, a power of attorney is needed (general or specific) stipulating the disbursement of dividends, as well as the personal ID of the agent.
What are the available dividend payment methods and what are the required documents?

First: Dividend payments (cash from banks):

The required documents:-

 

If the dividend payment is to the shareholder himself:

  • National ID is required.

 

If the payment is by a power of attorney the following are required:

  • Original power of attorney (general or specific).
  • The national ID of the entrusted person.

 

If the payment is for minors the following is required:

  • The national ID.
  • The minor's birth certificate.

Second: Dividend payments through (transfers, cheques and swifts)

1- Payment through cheques:-

The shareholder fills out a form according to which the cheque is issued, and it is received on the day following the submission of the request.

2- Payment though transfers: -

It is a bank transfer in EGP of the dividends' value to the beneficiary's account to any bank inside the Arab Republic of Egypt only.

 

The required documents:-

 

In case of transferring to an account:

  • The national ID.
  • Filling out the transfer request from MCDR and write the “IBAN” in the account number field.

 

In case of authorizing another person to receive the payment, the following is requested:

  • A power of attorney (general or specific).
  • The national ID.
  • Filling out the form of MCDR, which is an acknowledgment by the entrusted person of his desire to transfer the dividends’ value of his client, stating the client’s bank details.

 

3-Payments through Swift:

 

The required documents:-

 

In case of transfer to an account:

  • The national ID.
  • Filling out the Swift request form of MCDR.
  • The name of the beneficiary client in English, according to what is stated in his bank.
  • The SWIFT code of the addressing bank.

4- Payment through the custodian:

The custodian has the right to pay to clients (individuals or companies) on the same day of disbursement to his own account or to the customer's account directly.

Is there a maximum limit for dividends payment from banks?
The maximum limit is 150,000 EGP, or its equivalent in USD.
Does MCDR provide transfer of dividends internationally (outside the Arab Republic of Egypt)?
Yes, but provided that the security is in any foreign currency and for Non-Egyptians only, by transferring on the investor`s bank account.
What is the time period available for the customer to pay the profits?
The customer can receive his cash dividends within fifteen years from the date specified by the issuing company. Then the customer’s right expires according to the law. Unless there is a legal impediment, that makes it impossible during the specified period.
I have a number of securities for which I did not receive the expected amount of dividends. Why?
Dividendsare paid to the securities’ holder on the maturity date, and the client might have done either: a purchase after the maturity date ora sale before maturity. In this case, the customer goes to the customer service department of MCDR to print a statement of account of the security on the maturity date of the coupon to find out his real balance when disbursing.
Where are cash dividends’outletsarelocated?

Cash dividends Banks(downtown area)

s/r

Bank

Branch

Address

1

National Bank of Egypt

Main Branch

24th ,shereefst,-Downtown.

2

Qatar national Bank(Q.N.B)

El-Alfy

14th ,elalfyst,  in front of diana cinema-Downtown.($,LE)

3

Abu Dhabi Islamic Bank(ADIB)

El-Borsa

Talaat harbst,infront of France consulate-Downtown.

4

Credit Agricole Bank(CA)

Sarwat

Abdelkhalksarwatst.- infront of AlAhlyBank ($,LE).

5

Banque Misr

Mostafakalel

Mphamedfareedst.  - Downtown.

Cash dividends Banks(Mohandeseen area)

s/r

Bank

Branch

Address

1

National Bank of Kuwait(NBK)

EL-mohandeseen

13th elsemarst,from League of Arab states st,Giza.

2

Commercial International Bank(C.I.B)

El-seid

66th Mohyeldeenaboelezz,infront of Mcdonalds-El mohandesen ( le , $ )

Cash dividends Banks(El Giza area)

s/r

Bank

Branch

Address

1

Ahli United Bank

El-haram

132th Elharamst,yellow pages building.($,LE)

2

Commercial International Bank(C.I.B)

El-giza

21Murad st,in front of Giza Zoo ($,LE).

3

Commercial International Bank(C.I.B)

6-October

Industrial area-Banks zone($,LE).

Cash dividends Banks(Heliopolis area)

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

El-Merryland

2,el-hegaz st,sedar building($,LE).

2

Ahli united Bank

El-Merghany

129th, Elmerghanyst.($,LE)

3

Albaraka-Bank

El-Merghany

76th, Elmerghanyst.

Cash dividends Banks(Nasr city and New Cairo area)

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

El-nasr

Elnasrst,Ramo buildings, Nasr city ($,LE).

2

(MIDB bank)

Nasr city

26th,ahmed hasangudast, from abbaselakkadst.

3

Ahli United Bank

New Cairo

eltesaeen sh. Bank zone.($,LE)

Cash dividends Banks(Maadi and Helwan area)

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

El Maadi

Maadi towers ($,LE),

2

Al Ahli Bank of Kuwait - egypt

Helwan

100th, mansourst,helwan mall.

Cash dividends Banks(Shobra area)

s/r

Bank

Branch

Address

1

Al Ahli bank of Kuwait - Egypt

Shobra

49th Shobrast, in front of National Bank of Egypt.

Cash dividends Banks(Alexandria district )

s/r

Bank

Branch

Address

1

National Bank of Egypt

Salah Salem

24th,Salahsalemst,Elattareen.

2

Credit Agricole Bank(CA)

Salah Salem

14th,Salah Salem st,($,LE).

3

Commercial international Bank(C.I.B)

El-sultan Hussein

55th,Elsultan Hussein st,-Elazareta.($,LE)

4

Qatar national Bank(Q.N.B)

El-sultan Hussein

47th,elsultan hussienst,-Elazareta.($,LE)

5

Al Ahli bank of Kuwait - egypt

Loran

477th,El-geish road-SediBeshr.

6

Egyptian Gulf Bank(EGB)

Loran

274th, AbdElsalamArefst.Loran.

7

Ahli united Bank

El-shallalat

127th,Elhorreya road-Bab sharq.($,LE)

Cash dividends Banks(Portsaid district )

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

Portsaid

23th,26 July st,Portsaid city.($,LE)

Cash dividends Banks(Suez district )

s/r

Bank

Branch

Address

1

Ahli united Bank

Suez

El-geish cross Luxor st, Suez city.($,LE)

Cash dividends Banks(Elgharbia district )

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

Tanta

55th,El-geish road-Tanta city.($,LE)

2

Qatar national Bank(Q.N.B)

El-Mahala

22th, Commercial School,st-El-mahala city.($,LE)

Cash dividends Banks(Eldaqahlia district )

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

El-mansoura

El-Gomhoreyast, beside governorate  building,El-Mansoura city.

Cash dividends Banks(El Sharqeya district )

s/r

Bank

Branch

Address

1

National Bank of Egypt

El-Zagazig

in front of governorate building,El-Zagazig city.

Cash dividends Banks(ElMenia district )

s/r

Bank

Branch

Address

1

Ahli united Bank

El-Menia

21th,El-Gomhoreya st,El-Menia city.($,LE)

Cash dividends Banks(Asyoute district )

s/r

Bank

Branch

Address

1

Commercial International Bank(C.I.B)

Asute

El-gomhoreyast,beside governorate building,Asyoute city.($,LE)

Cash dividends Banks(Sohag district )

s/r

Bank

Branch

Address

1

Credit Agricole Bank(CA)

Sohag

Korneishel-nilest,EZZeldawlabuilding, Sohag city($,LE).